Returns Policy
13-Store is committed to produce & deliver quality products to your satisfaction. But in any case of dissatisfaction with any item you have purchased, simply mail it back to us with the Original Packing within 7 days upon reception. We will honor your request for an exchange or refund.
- Each item can only be exchanged once.
- All returned merchandise must be sent back in its original container/bag, in a completely unaltered state by registered mail/courier service.
- 13-Store is not responsible for postage cost on returned items.
- Returned item may be exchanged for one that is of lower, equal or higher or equal value. You are required to top up the difference in price. Refund will be given if the value of the exchanged item is lower than the original item purchased.
- You will bear the shipping cost for the exchange of item.
13-Store sangat mementingkan kepuasan anda dalam berurusan dengan kami. Jika anda tidak berpuas hati dengan servis kami, anda dibenarkan mengembalikan barang kepada pihak kami dalam masa 7 hari selepas tarikh terima. Kami menghormati permintaan anda untuk tukar atau kembalikan barang.
- Setiap barang hanya sekali pertukaran sahaja.
- Semua pemulangan barang mesti dihantar dalam keadaan elok seperti keadaan asalnya.
- 13-Store tidak akan bertangungjawab atas sebarang kerosakan semasa proses penghantaran kembali.
- Item boleh ditukar dengan item berharga lebih rendah, sama harga atau lebih mahal. Anda dikehendaki buat bayaran tambahan jika harga lebih mahal. Wang dikembalikan, jika harga lebih murah.
Segala kos pemulangan ditanggung oleh anda sendiri.
